1. VAIA offers online exchanges for all orders on www.vaia.co.id and applicable for non - sale items only.
2. Exchanges are only acceptable for the requests of change of sizes, order fault and manufacturing defect.
3. Returns only apply within 5 days of receipt.
4. Shoes that will be exchanged must be in the original condition as before along with the packaging box.
5. Shoes that have been used (seen from the condition of the soles) can't be returned.
6. We will process the returned product after we received the product. If the returned product is available, it will take at least 1-2 days after we received the product.
7. To return the product, you must fill the return form right here
8. Original shipping costs are not refundable except in the case of order fault and manufacturing defect.
9. We do not offer cash refund, instead we offer refunds in the form of store credit which can be used to purchase our product of the same of a higher price.
10. for international orders, any tax and customs charges incurred will be handled by you.
11. VAIA reserves the right to refuse any return on merchandise although the condition meets the above requirements.
By sending your item back to us, you have understood and agreed upon all the terms and conditions mentioned above. if you have any questions, please contact our customer service.