Return & Exchange

RETURN POLICY

1. VAIA offers online exchanges for all orders on www.vaia.co.id and applicable for non - sale items only.

2. Exchanges Shoes Product are acceptable if you want to make an exchange because there is a reject / the shoe size you chose is too big or too small, then you only have the right to make an exchange for a size change and cannot be exchanged for another color or model.

For Atalier Product only acceptable for manufacturing defect.

3. Returns only apply within 14 days of receipt.

4. Shoes that will be exchanged must be in the original condition as before along with the packaging box.

5. Shoes that have been used (seen from the condition of the soles) can't be returned.

6. We will process the returned after we received the product. If the returned product is available, it will take at least 2-3 days after we received the product. But, if the returned product is'nt available we suggest to Pre-Order with an estimated 30 days.

7. To return the product, you must fill the return form right here

8. Original shipping costs are not refundable except in the case of order fault and manufacturing defect.

9. We do not offer cash refund, instead we offer refunds in the form of store credit which can be used to purchase our product of the same of a higher price on the next purchase.

10. for international orders, any tax and customs charges incurred will be handled by you.

11. VAIA reserves the right to refuse any return on merchandise although the condition meets the above requirements.

 

  

 

By sending your item back to us, you have understood and agreed upon all the terms and conditions mentioned above. if you have any questions, please contact our customer service.