Shipping policy

1. VAIA offers online exchanges for all orders on www.vaia.co.id and applicable for normal
price items only.

2. Exchanges are only acceptable for the requests of change of sizes, order fault and
manufacturing defect.

3. VAIA shall not be responsible for damage to any item(s) resulting from unique, accidental, or random damage that is the result
of use by you or wears and tear. Our Returns policies do not cover such damage.

4. Returns only apply within 7 days of receipt.

5. Shoes that will be exchanged must be in the original condition as before along with
the packaging box.

6. Shoes that have been used (seen from the condition of the soles) can't be
returned.

7. We will process the returned product after we received the product. If the
returned product is available, it will take at least 1-2 days after we received
the product.

8. To return the product, you must fill out the return form right here

9. Original shipping costs are not refundable except in the case of order fault and manufacturing defect.

10. We do not offer cash refunds, instead, we offer refunds in the form of store credit
which can be used to purchase our product of the same a higher price.

11. for international orders, any tax and customs charges incurred will be handled by
you.

12. VAIA reserves the right to refuse any return on merchandise although the
condition meets the above requirements.

By sending your item back to us, you have understood and agreed to all the terms and conditions mentioned above. if you have any questions, please contact our
customer service.