How do I make an online return?

Step 1: Make sure the shoes are in their original condition, worn shoes are not returnable

Step 2: Fill in the return form by clicking this link: right here

Step 3: Box up the shoes with all original packing&enclose a completed return form inside the box

Step 4: Send it to VAIA Headquarters!

How do I track my order?

You can check your item's status delivery on your account dashboard 

Can I amend or cancel my order?

No, you can't amend the orders that have been placed. This includes the change of size/color of the item(s); remove or add item(s); or change the billing or shipping address, payment, or delivery mode.

The item that I want is out of stock, what can I do?

Don't worry keep updated with us on Instagram @vaia.official we will share with you which items will be restocked regularly!

Can i order the products with some request packaging or a letter for a gift?

After purchasing a VAIA product that matches the person you want to give out the gift, You can choose which gift category (Christmas, Mother's Day, Birthday, or Self Gift). When you select one of these categories, our team will wrap your gift as well as your request.Each category includes; wrapping paper, greeting cards, ribbons, and decorations

PS: You can't choose the shade of the package, but you can request to write a love letter to your loved ones in the notes field.